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1. Payment Options We Accept

We provide multiple payment options to suit your preference:

A. Online Payments (Prepaid)

You can pay securely online using our trusted payment gateway Razorpay. The supported online payment methods include:

• UPI Payments
• Credit Cards
• Debit Cards
• Net Banking
• Supported Wallets

When you choose online payment, your transaction is processed through Razorpay’s secure infrastructure to authorize and confirm the payment before order fulfillment. This ensures reliability and speed for both you and our operations.

B. Cash on Delivery (COD)

For added convenience, we also offer Cash on Delivery in eligible service areas. This allows you to pay in cash at the time of delivery rather than paying in advance online.

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2. How Online Payments Work

1. At checkout, select your preferred payment method and follow the prompts.
2. When choosing an online method, you will be redirected to the Razorpay checkout page.
3. Razorpay securely processes your payment, and we receive a confirmation once the payment is successfully completed.
4. Only after payment confirmation will we process and dispatch your order.

We do not store sensitive card or banking details on our servers — all such data is securely handled by Razorpay.

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3. Cash on Delivery (COD)

Eligibility

COD is available only in approved PIN codes and delivery locations as displayed at checkout.

Payment at Delivery

• Pay the exact order amount in cash to the delivery personnel at the time of delivery.
• Digital payments at delivery (e.g., UPI) may be accepted only if enabled during checkout.
• Please prepare the payment in full as change may not always be available.

COD Handling Fee

A nominal COD handling fee may be applied per order and will be shown at checkout.

COD Limitations

• COD may be unavailable for high-value orders, restricted products, or specific addresses.
• We reserve the right to approve or disable COD for any order at our discretion.

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4. Payment Confirmations & Order Processing

• Online payment orders are confirmed instantly once Razorpay authorizes the transaction.
• For COD orders, confirmation may require address and contact verification prior to shipment.
• Order processing begins only after successful payment (for prepaid) or after successful delivery confirmation (for COD).

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5. Security & Fraud Protection

Your payment and financial security are paramount. We use industry-standard security protocols, including encrypted payment pages and PCI-compliant processing through Razorpay.

• Transactions are secured using HTTPS/TLS encryption.
• Razorpay employs advanced fraud detection and verification technologies to mitigate risk and protect both customers and merchants.
• Any suspicious activity may result in additional verification steps to safeguard your account and order.

These measures help ensure safe e-commerce transactions for all users.

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6. Refunds & Chargebacks

Prepaid Orders

If your order is cancelled or returned, refunds will be issued through the same payment method used at purchase (e.g., card or UPI) unless otherwise specified.

Cash on Delivery Orders

Refunds are issued using bank transfer, store credit, or digital payment options — cash refunds are not available due to logistics and security reasons.

Please refer to our Refund & Returns Policy for detailed procedures and timelines.

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7. Dispute Resolution & Support

If you have questions or concerns about a payment, settlement, refund, or chargeback, our Customer Support Team is available to assist. Please reach out through the contact information provided on our website.

We aim to resolve issues promptly and to your complete satisfaction.

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8. Changes to Payment Terms

We may update this Payments page from time to time. Changes take effect immediately upon posting. We encourage you to review this page regularly to stay informed about the latest terms and conditions.