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1. Order Processing

• All orders placed on our website are processed within 1–3 business days (excluding weekends and public holidays) after order confirmation.
• Orders are not shipped or delivered on Sundays or public holidays.
• During peak seasons or promotional periods, processing times may be longer — we will notify you if there is a significant delay.

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2. Shipping Methods & Delivery Timeframes

We offer the following shipping options within India:

Standard Shipping

• Delivery timeframe: 3–10 business days after dispatch (varies by location).
• Estimated delivery may differ for remote areas.

Express Shipping (where available)

• Delivery timeframe: 1–3 business days after dispatch.
• Additional charges may apply.

Delivery timelines begin after the order has been dispatched and depend on your location, courier partner performance, and external factors such as weather or logistical constraints. All delivery time estimates are approximate and are not guaranteed.

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3. Shipping Costs & Charges

• Shipping charges are calculated at checkout and may be based on order value, delivery location, courier service selected, and weight/size of the products.
• We may offer free shipping promotions on selected orders or order values — details will be displayed at checkout.

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4. Order Tracking

• Once your order has been dispatched, we will send you a shipping confirmation email or SMS containing the tracking number and details of the shipment.
• You can track your order directly through the courier partner’s tracking portal using the provided tracking number.

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5. Delivery Address & Responsibility

• It is the customer’s responsibility to provide an accurate and complete delivery address at the time of ordering.
• We are not responsible for delays or non-delivery caused by incorrect, incomplete, or undeliverable addresses.
• Once the package has been handed to the courier, any change requests (such as address modifications) must be coordinated with the courier partner and may incur additional charges.

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6. Shipping Delays

• Delivery timelines are estimates. Delays may occur due to courier disruptions, public holidays, extreme weather conditions, or unforeseen events beyond our control.
• In the event of a significant delay, we will make reasonable efforts to inform you via email or SMS.

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7. Failed Delivery Attempts

• If delivery attempts fail due to the customer’s unavailability, the courier partner may return the package to the local hub.
• Additional delivery attempts may incur extra charges, which will be communicated before rescheduling delivery.

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8. Damaged, Lost, or Incorrect Shipments

• Upon delivery, please inspect your order carefully. If the package or product appears damaged, incorrect, or tampered with, please refuse to accept the delivery and contact our Customer Support immediately.
• In such cases, we will initiate an investigation and arrange a replacement or refund per our policies.

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09. Contact & Support

If you have questions about your shipment, tracking, or delivery status, please contact:

BLUMA APPLIANCES INDIA PVT LTD – Customer Support
Email: support@blumaindia.com
Phone: 99256-06900

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10. Policy Updates

We may update this Shipping Policy at any time to reflect changes in our business or legal requirements. Updated versions will be posted on the website with a revised date.

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Important Notes

• This Shipping Policy forms part of your agreement with BLUMA APPLIANCES INDIA PVT LTD.